Obelisk Privacy and Cookies Policy

General and who we are

  1. This is the Obelisk Privacy and Cookies Policy (the “Privacy Policy”) for our corporate site hosted at https://obelisksupport.com and our blog site hosted at https://theattic.london (collectively the “Sites”). We ask that you read this Privacy Policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information.
  2. We may amend this Privacy Policy from time to time and any changes we may make in the future will be made through posting an updated version of the Privacy Policy on our Sites. Every time you wish to use the Sites, please check the Privacy Policy to ensure you understand the terms that apply at that time.
  3. The Sites are operated by Obelisk Legal Support Solutions Limited, registered in the United Kingdom under company number 07312074, with the registered address at 30 St John’s Lane, London, EC1M 4NB (“we”, “us” and “our”). For the purposes of the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018, we are the data controller.
  4. Our Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Our commitment to you

We are committed to protecting privacy for everyone who accesses and uses the Sites and we ensure that any data you provide to us is processed with due care and attention and in compliance with the requirements of the GDPR and Data Protection Act 2018.

What information we may collect about you

We collect personal information about you when you access our website, register to our mailing list, schedule a call with us and contact us.

We collect this personal information from you either directly, such as when you register to our mailing list, schedule a call with us and contact us or indirectly, such as your browsing activity while on our website (see the section headed Cookie notice below).

  1. We may collect and process the following data about you:
    1. Information you give us.You may give us information about you by filling in forms on the Sites or by corresponding with us (for example, by e-mail or chat). This includes information you provide us when you subscribe to the mailing list, when you schedule a call with us or when you make a general enquiry to us through the Sites.

      The information you give us may include your name, telephone number and email address.

  1. Information we collect about you and your device.
    • Each time you visit the Sites we may automatically collect the following information:
      • Technical information, including the type of device you use, a unique device identifier (for example, your device’s IMEI number), the type of browser you use; and
      • details of your use of or your visits to the Sites and the resources that you access and any data you upload or download (if applicable).
  1. If you contact us, we may keep a record of that correspondence and record what you say or do.
    • We may record and keep track of conversations you have with us including phone calls, face-to-face meetings, letters, emails, live chats, video chats and any other kinds of communication. We may use these recordings to check your instructions to us, assess, analyse and improve our service, train our people, manage risk or to prevent and detect fraud and other crimes. We may also capture additional information about these interactions, e.g. telephone numbers that you call us from and information about the devices or software you use.
  1. We also collect information in the aggregate to provide us with a better understanding of the users of our Sites, their browsing patterns and preferences. This aggregate data does not contain personally identifiable information.

How is your information used?

  1. We will use the information you provide to:
  • fulfil the request you have made to us through our Sites;
  • contact you to arrange a telephone call you request from us;
  • subscribe you to our mailing list to send you our regular newsletters and updates as well as information about the events we host, and other information that we think you may find useful or which you have requested from us;
  • audit the downloading of data from the Sites;
  • improve the layout and/or content of the Sites;
  • identify visitors to the Sites; and
  • notify you of any changes to our Sites that may affect you.

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

  1. You can tell us not to contact you or tell us you do not wish us to continue to send you information in this way by contacting us using the Contact Details at the end of this Privacy Policy, under the section headed How to contact us.

Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

  • consent: where you have given us clear consent for us to process your personal information for a specific purpose.
  • contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
  • legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations).
  • legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected What information we ask for How and why we use your information
When you subscribe to our mailing list. Contact details: your first name, last name, job title, company name and email address.

We ask for this:

–  to send you our regular newsletters and updates as well as information about the events we host, and other information that we think you may find useful or which you have requested from us; and

– to provide the service you have asked us to provide.

We rely on contract as the lawful basis for collecting and using your personal information.

We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information.

When you schedule a call with us. Contact details: your name, email address and telephone number.

We ask for this:

– to communicate with you an appropriate time to hold the telephone call;

– to conduct the call through the appropriate contact details; and

– to provide the service you have asked       us to provide.

We rely on contract as the lawful basis for collecting and using your personal information.

We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information.

When you contact us. Contact details: your name and email address.

We ask for this:

– to communicate our response to the appropriate email address; and

– to provide the service you have asked       us to provide.

We rely on contract as the lawful basis for collecting and using your personal information.

We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information.

Telephone Call: When you schedule a call with us through a request. Name and confirmation of email address

We ask for this:

– to help administer and fulfil the request you have or enquiries you have made to us, we may record telephone calls keep track of conversations you have with us including phone calls; and

– to provide the service you have asked       us to provide during the telephone call.

We rely on consent for particular uses of your personal data and you will be asked for your express consent, if legally required. Where consent is the lawful basis for our processing you have the right to withdraw your consent to this particular processing at any time.

We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information.

Each time you visit the Sites.

We may automatically collect the following information:

● technical information, including the type of device you use, a unique device identifier (for example, your device’s IMEI number), the type of browser you use; and

● details of your use of or your visits to the Sites and the resources that you access and any data you upload or download (if applicable).

We ask for this:

– to audit the downloading of data from the Sites;

– to improve the layout and/or content of the Sites;

– to identify visitors to the Sites; and

– to notify you of any changes to our Sites that may affect you.

 

We rely on consent as the lawful basis for collecting and using your personal information.

We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information.

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected What information we ask for How and why we use your information
When you subscribe to our mailing list. Contact details: your first name, last name, job title, company name and email address.

We ask for this:

–  to send you our regular newsletters and updates as well as information about the events we host, and other information that we think you may find useful or which you have requested from us; and

– to provide the service you have asked us to provide.

We rely on contract as the lawful basis for collecting and using your personal information.

We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information.

When you schedule a call with us. Contact details: your name, email address and telephone number.

We ask for this:

– to communicate with you an appropriate time to hold the telephone call;

– to conduct the call through the appropriate contact details; and

– to provide the service you have asked       us to provide.

We rely on contract as the lawful basis for collecting and using your personal information.

We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information.

When you contact us. Contact details: your name and email address.

We ask for this:

– to communicate our response to the appropriate email address; and

– to provide the service you have asked       us to provide.

We rely on contract as the lawful basis for collecting and using your personal information.

We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information.

Telephone Call: When you schedule a call with us through a request. Name and confirmation of email address

We ask for this:

– to help administer and fulfil the request you have or enquiries you have made to us, we may record telephone calls keep track of conversations you have with us including phone calls; and

– to provide the service you have asked       us to provide during the telephone call.

We rely on consent for particular uses of your personal data and you will be asked for your express consent, if legally required. Where consent is the lawful basis for our processing you have the right to withdraw your consent to this particular processing at any time.

We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information.

Each time you visit the Sites.

We may automatically collect the following information:

● technical information, including the type of device you use, a unique device identifier (for example, your device’s IMEI number), the type of browser you use; and

● details of your use of or your visits to the Sites and the resources that you access and any data you upload or download (if applicable).

We ask for this:

– to audit the downloading of data from the Sites;

– to improve the layout and/or content of the Sites;

– to identify visitors to the Sites; and

– to notify you of any changes to our Sites that may affect you.

 

We rely on consent as the lawful basis for collecting and using your personal information.

We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information.

Who we share your personal information with

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Retention Period: How long we’ll keep your information

We keep information in line with our data retention policy. We retain information to comply with legal or regulatory requirements or for our legitimate purposes, such as responding to enquiries, and may sometimes need to keep it for a longer period; if we don’t need to retain it for as long, we may delete, destroy or anonymise it sooner. This enables us to comply with legal and regulatory requirements or use it where we need to for our legitimate purposes such as dealing with any enquiries.

Whether information has to be provided by you, and if so why

We require you to provide your name, email address and/or telephone number to enable us to provide the service you have asked us to provide. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Transfer of your information out of the EEA

If we transfer your information outside of the EEA, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy. These steps include imposing contractual obligations on the recipient of your personal information or ensuring that the recipients are subscribed to ‘international frameworks’ that aim to ensure adequate protection. Please contact us using the details at the end of this Privacy Policy for more information about the protections that we put in place.

 

Cookie notice

  1. What is a cookie?

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our Sites. A number of cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the Sites and will last for longer. Although they do identify a user’s computer, cookies do not personally identify users. These help us recognise you and your device and store some information about your preferences or past actions.

 

  1. Types of cookies

The cookies we place on your device fall into the following categories:

Types of Cookies

 

Description of what they do

 

Targeting cookies

 

also known as advertising cookies, these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement on our website and help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers

 

Session cookies

 

these allow our website to link your actions during a particular browser session. These expire each time you close your browser and do not remain on your device afterwards

 

Persistent cookies

 

these are stored on your device in between browser sessions. These allow your preferences or actions across our website to be remembered. These will remain on your device until they expire, or you delete them from your cache

 

Strictly necessary cookies

 

these cookies are essential for you to be able to navigate our website and use its features. Without these cookies, the services you have asked for could not be provided

 

Performance cookies

 

these cookies collect information about how you use our website, eg which pages you go to most often. These cookies do not collect personally identifiable information about you. All information collected by these cookies is aggregated and anonymous, and is only used to improve how our website works

 

Functionality cookies

 

these cookies allow our website to remember the choices you make (such as your user name, language, last action and search preferences) and provide enhanced, more personal features. The information collected by these cookies is anonymous and cannot track your browsing activity on other websites

 

  • The cookies we use

The table below provides more information about the cookies we use and why:

The cookies we use

How they help us

Google Analytics and Tag Manager

This is a web analytics service provided by Google Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (eg how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had. Tag Manager helps us to track actions that happen on our site.

Mailchimp

This is the service we use to send you our newsletter and other emails, as requested.

Hubspot

This is a service that helps us store and manage contact information when you get in touch with us and provides us with information about user behaviour on our website.

WordPress and associated plugins

This is the software we use to build our website. Session cookies are strictly necessary as they enable the website to function. They are largely to do with administration and performance of the website. We also use a cookie consent cookie to help us administer permissions.

Facebook Pixel, Linked In Insight Tag and Twitter website Tag

These help us to understand where visitors to our site come from and how our advertising online performs. They also help us to tailor future advertising based on what our users are interested in.

  1. Consent to use cookies

We will ask for your permission (consent) to place cookies or other similar technologies on your device, except where these are essential for us to provide you with a service that you have requested.

There is a notice on our home page which describes how we use cookies and requests your consent to place cookies on your device. [Click here [insert link] to see what this form looks like.

  1. How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

Marketing

We would like to send you information about our services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email or telephone.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

  • contacting us at the postal or email address in the section headed How to contact us; or
  • using the ‘unsubscribe’ link in emails.

For more information on your rights in relation to marketing, see the section headed Your rights below.

Your rights

Under the GDPR and Data Protection Act 2018 you have a number of important rights free of charge. In summary, those include rights to:

  • fair processing of information and transparency over how we use your use personal information;
  • access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address;
  • require us to correct any mistakes in your information which we hold;
  • require the erasure of personal information concerning you in certain situations;
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
  • object at any time to processing of personal information concerning you for direct marketing;
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
  • object in certain other situations to our continued processing of your personal information; and
  • otherwise restrict our processing of your personal information in certain circumstances.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the GDPR.

If you would like to exercise any of those rights, please:

  • email or write to our Data Protection Officer (please see the section heading How to contact us for contact details);
  • let us have enough information to identify you;
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
  • let us know the information to which your request relates.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Our Sites and external links

The Sites may contain links to websites that are not managed by us. We assume no responsibility for the privacy practices or the content or those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.

How to complain

We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information.

The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ .

Changes to this Privacy Policy

This Privacy Policy was published on the Last Reviewed date.

We may review this policy from time to time and any changes will be notified to you by posting an updated version on our Sites. If you do not agree with any aspect of the updated policy, you must immediately notify us and cease using our services.

How to contact us

If you have any questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer, either via post at:

Obelisk Legal Support Solutions Limited
30 St John’s Lane
London
EC1M 4NB

or via email at info@obelisksupport.com.

Last Reviewed: 31 July 2019

Terms of Use

Effective Date: 1 July 2019

These terms and conditions (the “Terms”) set out the rules for using our websites hosted at https://obelisksupport.com and our blog site hosted at https://theattic.london  and all associated web pages  (our “Site”).

Who we are and how to contact us

The Site is operated by Obelisk Legal Support Solutions Limited (“we”). We are registered in England and Wales under company number 07312074 and have our registered office at 30 St. John’s Lane, Farringdon, London, EC1M 4NB.

To contact us, please email info@obelisksupport.com or call us on: +44 (0) 20 3417 6590.

By using our site you accept these terms

By using the Site, you confirm that you accept these Terms and that you agree to comply with them. 

If you do not agree to these Terms, you must not use the Site.

We recommend that you print a copy of these Terms for future reference. 

There are other terms that may apply to you

These Terms refer to the following additional policies and terms, which also apply to your use of the Site:

  • Obelisk Acceptable Use Policy (see below) which sets out the permitted uses and prohibited uses of the Site. When using Site, you must comply with this Acceptable Use Policy.
  • Obelisk Privacy and Cookies Policy, which sets out (i) the terms on which we process any personal data we collect from you, or that you provide to us; and (ii) information about the cookies on the Site as well. By using the Site, you consent to such processing and you warrant that all data provided by you is accurate.

We may make changes to these terms or acceptable use policy

We amend these Terms and the Acceptable Use Policy from time to time. Every time you wish to use the Site, please check these Terms and the Acceptable Use Policy to ensure you understand the Terms and the Acceptable Use Policy which apply at that time.

We may make changes to the site

We may update and change the Site from time to time to reflect changes to the Site users’ needs and our business priorities.

We may suspend or withdraw the site

The Site is made available free of charge.

We do not guarantee that the Site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of the Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. 

You are also responsible for ensuring that all persons who access the Site through your Internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at tech@obelisksupport.com

How you may use material on the site

We are the owner or the licensee of all intellectual property rights in the Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the Site for your personal use and you may draw the attention of others within your organisation to content posted on the Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Site must always be acknowledged.

You must not use any part of the content on the Site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Site in breach of these Terms, your right to use the Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on the Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Site.

Although we make reasonable efforts to update the information on the Site, we make no representations, warranties or guarantees, whether express or implied, that the content on the Site is accurate, complete or up-to-date.

We are not responsible for websites we link to

Where the Site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. 

We have no control over the contents of those sites or resources.

User-generated content is not approved by us

The Site may include information and materials uploaded by other users of the Site. This information and these materials may not have been verified or approved by us. The views expressed by other users on the Site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us by e-mail: info@obelisksupport.com.

Our responsibility for loss or damage suffered by you

  • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
  • We exclude all implied conditions, warranties, representations or other terms which may apply to the Site or any content on it. 
  • We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    • use of, or inability to use, the Site; or
    • use of or reliance on any content displayed on the Site. 
  • In particular, we will not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.
  • We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Site or to your downloading of any content on it, or on any website linked to it.

Uploading content to the site

Whenever you make use of a feature that allows you to upload content to the Site, or to make contact with other users of the Site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to the Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of the Site] a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Site constitutes a violation of their intellectual property rights, or of their right to privacy.

We have the right to remove any posting you make on the Site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

You are solely responsible for securing and backing up your content.

We are not responsible for viruses and you must not introduce them

We do not guarantee that the Site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access the Site. You should use your own virus protection software.

You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site, the server on which the Site is stored or any server, computer or database connected to the Site. You must not attack the Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Site will cease immediately.

No linking to the site

We do not allow any linking to the Site without our prior written consent.

If you wish to link to or make any use of content on the Site, please contact us by e-mail: info@obelisksupport.com.

Governing law and jurisdiction

These Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. You and Obelisk both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Terms, their subject matter or formation (including non-contractual disputes or claims).

Acceptable Use Policy

This Acceptable Use Policy sets out the terms between you and us under which you may access our Site. This Acceptable Use Policy applies to all users of, and visitors to, the Site.

Your use of the Site means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which supplements our Terms of Use.

Prohibited Uses

  • You may use the Site only for lawful purposes. You may not use the Site:
  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to reproduce, duplicate, copy or re-sell any part of the Site in contravention of the provisions of these Terms of Use.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of the Site;
    • any equipment or network on which the Site is stored; 
    • any software used in the provision of the Site; or 
    • any equipment or network or software owned or used by any third party.

Interactive Services

We may from time to time provide interactive services on the Site, including, without limitation, chat rooms, bulletin boards (together the “Interactive Services”).

Where we do provide any Interactive Service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on the Site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any Interactive Service we provide on the Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. 

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content Standards

These content standards apply to any and all material which you contribute to the Site (“Contributions”), and to any interactive services associated with it. 

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Suspension And Termination

We will determine, in our discretion, whether there has been a breach of this Acceptable Use Policy through your use of the Site. When a breach of this Acceptable Use Policy has occurred, we may take such action as we deem appropriate. 

Failure to comply with this Acceptable Use Policy constitutes a material breach of these Terms of Use  upon which you are permitted to use the Site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use the Site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to the Site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this Acceptable Use Policy. The responses described in this Acceptable Use Policy are not limited, and we may take any other action we reasonably deem appropriate.