General and who we are
This is the Obelisk Privacy and Cookies Policy (the “Privacy Policy“) for our corporate site hosted at https://obelisksupport.com/ (the “Site“). We ask that you read this Privacy Policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information and your rights in relation to your personal information.
We may amend this Privacy Policy from time to time and any changes we may make in the future will be made through posting an updated version of the Privacy Policy on our Site. Every time you wish to use the Site, please check the Privacy Policy to ensure you understand the terms that apply at that time.
The Site is operated by Obelisk Legal Support Solutions Limited, registered in the United Kingdom under company number 07312074, with the registered address at Suite 3.02, 44 Southampton Buildings, London, WC2A 1AP (“we”, “us” and “our”). For the purposes of the General Data Protection Regulation (“GDPR”) and the Data Protection Act 2018, we are the data controller.
Our Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Our commitment to you
We are committed to protecting privacy for everyone who accesses and uses the Site and we ensure that any data you provide to us is processed with due care and attention and in compliance with the requirements of the GDPR and Data Protection Act 2018.
What information we may collect about you
We collect personal information about you when you access our website, register to our mailing list, schedule a call with us and contact us.
We collect this personal information from you either directly, such as when you register to our mailing list, schedule a call with us and contact us or indirectly, such as your browsing activity while on our website (see the section headed Cookie notice below). We may also collect personal information indirectly from third party databases where we are satisfied that we can verify the source of the data, and the lawful basis for its original collection and transfer to us.
We may collect and process the following data about you:
Information you give us.
You may give us information about you by filling in forms on the Site or by corresponding with us (for example, by e-mail or chat). This includes information you provide us when you subscribe to the mailing list, when you apply to join our network, when you schedule a call with us or when you make a general enquiry to us through the Site. The information you give us may include your name, telephone number and email address and other personal information.
Information we collect about you and your device.
Each time you visit the Site we may automatically collect the following information:
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- Technical information, including the type of device you use, a unique device identifier (for example, your device’s IMEI number), the type of browser you use; and
- details of your use of or your visits to the Site and the resources that you access and any data you upload or download (if applicable).
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- If you contact us, we may keep a record of that correspondence and record what you say or do.
- We may record and keep track of conversations you have with us including phone calls, face-to-face meetings, letters, emails, live chats, video chats and any other kinds of communication. We may use these recordings to check your instructions to us, assess, analyse and improve our service, train our people, manage risk or to prevent and detect fraud and other crimes. We may also capture additional information about these interactions, e.g. telephone numbers that you call us from and information about the devices or software you use.
- We also collect information in the aggregate to provide us with a better understanding of the users of our Site, their browsing patterns and preferences. This aggregate data does not contain personally identifiable information.
How is your information used?
We will use the information you provide to:
- fulfil the request you have made to us through our Site;
- contact you to arrange a telephone call you request from us;
- subscribe you to our mailing list to send you our regular newsletters and updates as well as information about the events we host, and other information that we think you may find useful or which you have requested from us;
- audit the downloading of data from the Site;
- improve the layout and/or content of the Site;
- identify visitors to the Site; and
- notify you of any changes to our Site that may affect you.
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
You can tell us not to contact you or tell us that you do not wish for us to continue to send you information in this way by contacting us using the Contact Details at the end of this Privacy Policy, under the section headed How to contact us. Alternatively, information on how to manage your preferences can be found below in the section headed How you can manage your preferences.
Our legal basis for processing your personal information
When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
- consent: where you have given us clear consent for us to process your personal information for a specific purpose.
- contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
- legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations).
- legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).
Further information
The personal information we collect, when and how we use it
For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:
| When information is collected | What information we ask for | How and why we use your information |
| When you subscribe to our mailing list. | Contact details: your first name, last name, job title, company name and email address. |
We ask for this: – to send you our regular newsletters and updates as well as information about the events we host, and other information that we think you may find useful or which you have requested from us; and – to provide the service you have asked us to provide. We rely on contract as the lawful basis for collecting and using your personal information. We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information. |
| When you schedule a call with us. | Contact details: your name, email address and telephone number. |
We ask for this: – to communicate with you an appropriate time to hold the telephone call; – to conduct the call through the appropriate contact details; and – to provide the service you have asked us to provide. We rely on contract as the lawful basis for collecting and using your personal information. We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information. |
| When you contact us. | Contact details: your name and email address. |
We ask for this: – to communicate our response to the appropriate email address; and – to provide the service you have asked us to provide. We rely on contract as the lawful basis for collecting and using your personal information. We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information. |
| Telephone Call: When you schedule a call with us through a request. | Name and confirmation of email address |
We ask for this: – to help administer and fulfil the request you have or enquiries you have made to us, we may record telephone calls keep track of conversations you have with us including phone calls; and – to provide the service you have asked us to provide during the telephone call. We rely on consent for particular uses of your personal data and you will be asked for your express consent, if legally required. Where consent is the lawful basis for our processing you have the right to withdraw your consent to this particular processing at any time. We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information. |
| When you apply for a role with us or to join our consultant community. | Contact details: your first name, last name, job title, company name and email address. Covering letter and CV, plus supporting information. |
We ask for this: – to process your application and communicate with you through-out – to provide the service you have asked us to provide.
This information may be collected using LinkedIn Recruiter, which helps us to process your application. Information will be retained until such periods as specified in the section headed Data Retention Policy: How long we’ll keep your information. |
| Each time you visit the Site. |
We may automatically collect the following information: ● technical information, including the type of device you use, a unique device identifier (for example, your device’s IMEI number), the type of browser you use; and ● details of your use of or your visits to the Site and the resources that you access and any data you upload or download (if applicable). |
We ask for this: – to audit the downloading of data from the Site; – to improve the layout and/or content of the Site; – to identify visitors to the Site; and – to notify you of any changes to our Sites that may affect you.
We rely on consent as the lawful basis for collecting and using your personal information. We will keep this information until such periods as specified in the section headed Retention Period: How long we’ll keep your information. |
Who we share your personal information with
We will share personal information with law enforcement or other authorities if required by applicable law.
If you are a consultant, we share your personal data with clients who have vacancies for jobs which you are interested in, with your permission.
We will also share your personal information with selected third-party service providers who perform functions on our behalf, such as:
- conducting employment reference checks;
- hosting personal data for us;
- providing data analytics to us;
- administering surveys on our behalf; and
- providing mailing house or other direct marketing services.
In these circumstances we will ensure that a lawful basis is identified and only share personal data where it is necessary and proportionate to do so.
How you can manage your preferences
You have the option to manage your marketing preferences once you have consented to receiving marketing communications from us. To do so, simply click on the ‘manage preferences’ link at the bottom of the email you have received from us. You will be directed to the Obelisk preference centre where you can update your preferences regarding the types of communications you wish to receive from us. Alternatively, you can unsubscribe by clicking the ‘unsubscribe’ link at the bottom of the email. You can also manage your preferences or unsubscribe by contacting [email protected].
Data Retention Policy: How long we’ll keep your information
We keep information (hard copy and electronic) for at least the period specified in our Data Retention Schedule. We retain information to comply with legal or regulatory requirements or for our legitimate purposes, such as responding to enquiries, and may sometimes need to keep it for a longer period; if we don’t need to retain it for as long, we may delete, destroy or anonymise it sooner. This enables us to comply with legal and regulatory requirements or use it where we need to for our legitimate purposes such as dealing with any enquiries.
Whether information has to be provided by you, and if so why
We require you to provide your name, email address and/or telephone number to enable us to provide the service you have asked us to provide. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
Transfer of your information out of the EEA
If we transfer your information outside of the EEA, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy. These steps include imposing contractual obligations on the recipient of your personal information or ensuring that the recipients are subscribed to ‘international frameworks’ that aim to ensure adequate protection. Please contact us using the details at the end of this Privacy Policy for more information about the protections that we put in place.
Marketing
We would like to send you information about our services, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email or telephone.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
contacting us at the postal or email address in the section headed How to contact us; or
using the ‘unsubscribe’ link in emails we send to you.
For more information on your rights in relation to marketing, see the section headed Your rights below.
Your rights
Under the GDPR and Data Protection Act 2018 you have a number of important rights which are exercisable at any time free of charge. In summary, those include rights to:
- fair processing of information and transparency over how we use your use personal information;
- access to your personal information and to certain other supplementary information that our Privacy Policy is already designed to address;
- require us to correct any mistakes in your information which we hold;
- require the erasure of personal information concerning you in certain situations, subject to any legal limitations imposed upon us;
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
- object at any time to the processing of personal information concerning you for direct marketing;
- object to decisions being taken by automated means which produce legal effects concerning you or which significantly affect you;
- object in certain other situations to our continued processing of your personal information; and
- otherwise restrict our processing of your personal information in certain circumstances.
- For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the GDPR.
- If you would like to exercise any of those rights, please:
- email or write to our Data Protection Officer (please see the section heading How to contact us for contact details);
- let us have enough information to identify you;
- let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
- let us know the information to which your request relates.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected or actual data security breach. We will notify you and any applicable regulator of a suspected or actual data security breach where we are legally required to do so.
It is advisable to close your browser when you have finished your user session to help ensure that others do not access your personal information if you use a shared computer or a computer in a public place.
If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Our Sites and external links
Our Site may contain links to websites that are not managed by us. We assume no responsibility for the privacy practices or the content on those websites. Therefore, please read carefully any privacy policies on those websites before agreeing to their terms, consenting to cookies or using those websites.
How to complain
We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your information.
The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ .
Changes to this Privacy Policy
This Privacy Policy was published on the Last Reviewed date.
We may review this policy from time to time and any changes will be notified to you by posting an updated version on our Sites. If you do not agree with any aspect of the updated policy, you must immediately notify us and cease using our services.
How to contact us
If you have any questions or concerns regarding this Privacy Policy, please contact our Data Protection Officer, either via post at:
Obelisk Legal Support Solutions Limited
Suite 3.02
44 Southampton Buildings
London
WC2A 1AP
or via email at [email protected].
Last Reviewed: 1 July 2023